Tuesday, November 30, 2010

Thursday, November 18, 2010

funny, not so funny story

It all started when Brian parked the car on the slope of our driveway in hopes the city would come and suck up the leaf pile behind his car. Our pile was passed because of the car (I assume). So, he wanted it moved incase they came by.

Brian likes to use the emergency brake when parked on the slope.

Do you think you know where this is going? I bet you're wrong.

Brian turned off the brake (See, you thought he'd leave it on, didn't you ;) )..... and went to drop the kids off at our friends house so he could attend a meeting in Syracuse with me. Since I was already in Liverpool doing a postpartum job- he would meet me there and we would drive to Syracuse together. We grabbed dinner at Panera in Liverpool. He decided to tell me there his car was acting funny. Maybe the transmission was slipping? He said he felt like he was driving in snow.

We drove in my car to the meeting. At about 10pm we arrived back to Panera. He was gonna drive his car to our mechanic in Fulton and I would pick up the kiddos. Brian put his car in reverse and drove out of the spot, put it in drive and it wouldn't budge. Ut oh.

We called our insurance and towed it the allowable 9miles to BURDICK TOYOTA in Cicero.

We got a call. The emergency brake was jammed. $92. Possible new transmission, emergency brake cables, check engine life off, etc etc etc couldn't give exact price- anywhere from an additional $500-1000. WOW. We can't afford that.... So, Brian was offered $500 cash or $1000 toward a trade in.

After thinking about it for a while we decided to take the $500.

Brian called back and left a message. It took days to respond back.... We got a call from customer service appoligizing for the way this had been handled.

Brian was then informed that they would only pay out the wholesale price. Wanna guess what it is???

$100. Not a typo. $100
The KICKER?! He then said "you owe us $92 and we would give you $100 so we'll just call it even and TAKE THE CAR OFF YOUR HANDS"
WHAT?! excuse me??

No way. We paid $75 and got it towed to our mechanic.
We just got notified he looked at it, the car is fixed. It cost about $200.

Burdick Toyota, You are sleezy. You tried to nickle and dime us and we don't appreciate it. We were thinking about upgrading to a Sienna, and your dealership has made us rethink this decision. We wouldn't want to support your dealership. You lost a customer for sure. Good riddance, The Steffen Family

I have owned a Saturn for almost 4 years and I have never ever ever ever experienced service as horrible as this. I was always given a fair price and treated like I was their top priority. When something upset me, their customer service deparment was willing to give gift certificates and other free things to make up for any inconvience. Saturn is sorely missed.

Friday, November 12, 2010

parker's potty zoo trip

Parker has been doing so well potty training... that he earned his day at the zoo. This has actually been weeks in the making. He's been day trained for weeks. He is still having a problem wetting the bed at night (but goes in potty at naptime)... so I figured he deserved his prize. eek! carter needs a haircut
BIG BOY with the elephants

The boys were SO BUMMED the 'tigers' were sleeping.
this monkey was hilarious HAHAHA


happy [belated] halloween


Every fall we go take family photos at fallbrook. It's breath taking with all the leaves changing. Here are just a couple:

Sunday, November 7, 2010

i know i know

I know I keep saying I will get better, and I do for like 3 days and then I'm back to not posting.

Life has been CRAZY to say the least

I am doing post-partum work 3 days a week.
I've got a couple new moms due in March to doula for.
I am quitting mary kay and trying to get rid/return inventory.
I started with an new all-natural organic skincare company. Neal's Yard.
seriously, check it out, it's awesome!!!!!!!!
I was just called as... PRIMARY PRESIDENT.

I am feeling a little overwhelmed. I know that callings come from Heavenly Father and I know I will do okay. It's a lot on my plate now. Hopefully I'll post some photos of the boys soon. I know everyone is waiting.

Love you.